CORONAVIRUS/COVID-19 TRAVEL UPDATE & POLICIES

 Last updated: July 24, 2020

AESU has been closely monitoring any new developments with respect to COVID-19 as it continues to evolve and disrupt many aspects of our daily lives and affect nations and people all over the world. Please know that the safety and well-being of our travelers and staff is, and has always been, our top priority.

The decision has not been made lightly, but we strongly feel that our most prudent course of action at this time is to suspend operations in Europe, the UK, South America, and the Middle East through Sept. 30, 2020.

Travelers planning to depart between now and the end of August will have several options available. You will be able to rebook on any of our later 2020 departures, defer your payments to a 2021 program of your choice, or cancel your trip. We hope that by offering you the opportunity to rebook your tour on an upcoming departure, we’ll be able to prioritize your health and safety while still providing you with the fantastic travel experience that you hoped for.

AESU staff will personally assist all travelers with assessing their options and rebooking their travel. The best way to reach us is to send an email to res@aesu.com and we will respond as soon as possible. We appreciate your patience and understanding during this unprecedented event.

Future travel with AESU

With so many summer plans put on hold, we are very excited that borders are starting to reopen and quarantines around the world are being lifted! The “new normal” of travel will still be fun and exciting – just different.

Here is a quick rundown of what you can expect when traveling with AESU, including guidance from local governments,  the World Travel & Tourism Council, US Center for Disease Control (CDC), and the World Health Organization (WHO). Please keep in mind that protocols will be updated as the situation evolves.

Change in greeting protocol

In most countries it is common to greet someone with a handshake or two kisses on the cheek. We’ll be asking our travelers and tour guides to refrain from normal customs and maintain appropriate social distancing requirements.

BYOM (bring your own mask)

Please bring your own mask – washable, with filter is preferred. Depending on the procedures in place for each location, you will probably be required to wear a mask in the airport, on the airplane, when riding in transportation as a group, and in crowded public places.

Safe welcome

Depending on protocols of each country, there is a good chance you’ll have your temperature taken at immigration and/or at hotel check-ins. Upon arrival, you’ll be asked basic COVID-19 screening questions by your tour guide as well.

Extra cleanliness is key

All local suppliers including hotels, restaurants, transportation companies, and activity providers are enhancing disinfectant protocols for your added safety. All vehicles undergo rigorous daily cleaning. We will also ensure hand sanitizing is available throughout each trip, on buses and in hotels.

Follow and respect local restrictions

Safety guidelines, especially at major tourist sites, will be constantly changing. Our team will be monitoring the situation in each country on a daily basis and will make sure you know what to expect. Itineraries will be subject to change due to local factors.

Possibility of self-quarantine

You are assuming the risk of possible travel disruptions including, but not limited to, not being allowed to board your flight or being quarantined for 14 days upon arrival at your destination if a possible COVID-19 test is required and you test positive. Any additional costs will be at your expense. If one of our travelers comes down with COVID-19 symptoms, they must act with integrity, remove themselves from the group, and get tested. As per AESU’s travel waiver, all travelers are required to agree to remove themselves if they are symptomatic (See full AESU Terms and Conditions at www.aesu.com).

HEALTH AND SAFETY WAIVERS

See AESU’s website for full terms and conditions including personal responsibility waivers concerning Coronavirus/COVID-19.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. AESU’s suppliers have taken enhanced hygiene protocols for your safety, as well as that of our other guests and team members. We ask that you also take personal responsibility for your well being and have travel insurance to cover you for any unforeseen circumstances. This begins with packing any personal protective items such as masks and hand sanitizers. Adopt physical distancing and hygiene practices and follow all safety requests from staff while traveling with AESU. In choosing to travel with AESU, you voluntarily assume all risks related to exposure to COVID-19.

Let’s help keep each other healthy and safe. It is a beautiful world, and we remain passionate about the power of travel to change lives and open minds. We look forward to welcoming you on an AESU travel experience very soon.